Customer Engagement and Loyalty When you hear the word “engagement,” different things can come to mind: a commitment to attend a special gathering, or that exciting stage when a couple plans for a life together, or the connection one has with an idea, person or event. The word also has real implications for the future … Continue reading Boost engagement w/ automotive loyalty program/CRM software
Five Indicators of a Highly Engaged Customer You can’t hit a target if it isn’t in your sights, right? Successful businesses thrive as they grow a base of highly-engaged customers, but do you know what yours look like? Let’s take a brief look at five key indicators of a highly engaged customer. 1. It’s Personal … Continue reading Traits of highly engaged customers and how to gain loyalty
Overall Benefits of Loyalty Programs Loyalty programs are great incentives to entice consumers to try new products as well as build repeat business. To make a loyalty program successful, there are two key items that have to be addressed: Ease of use Useful incentives A simple points system (or a similar system) is often helpful, … Continue reading Loyalty programs have multiple benefits for your dealership
Customer Loyalty Programs that Really Work Numerous studies have shown that loyalty programs, when done well, make a big difference for the company. We’ve blogged about several of them already. The catch, of course, is that – like anything else – they need to be handled correctly to be worthwhile. An article in Business Insider … Continue reading Loyalty programs, done well, really work!
Customer Relationship Management: Silver Bullet of Dealership Success “Leaders who don’t focus on their customers often fail. A relationship with individuals who might buy their products is essential, but for some reason, many miss this absolutely critical aspect of their business. All too often, entrepreneurs spend their energy on everything but having conversations with current … Continue reading Automotive customer retention: useful strategies
Automotive Customer Retention: Lessons Learned from Watching Basketball If you’re a basketball fan, then you’ve had plenty of exciting action to watch during the NBA playoffs – and, if you think about it, successful teams have certain facets in common: they have knowledge of other people involved, they create a solid plan involving the entire … Continue reading What a sport has in common w/ dealership customer retention
Five Straightforward Ways to Achieve Dealership Customer Retention The goal is to retain customers – and the best way to do that is to know their wants and needs by heart. Here are five key strategies. Target a Very Specific Audience After you’ve targeted a niche audience – and your dealership will likely have multiple … Continue reading Automotive customer retention strategies that really work
Mind-blowing Automotive Marketing Consultant Numbers For 25 years, AutoAwards by Nucar Consulting has been widely recognized as a leader in creating automotive marketing solutions for dealerships – and we thought we’d share some crazy statistics about our influence so far. First, there has been a 1 BILLION dollar spend with our programs in dealerships to … Continue reading Numbers prove our automotive marketing solution success!