How to Make Your Loyalty Program the Best Part of Customer Service
Loyalty programs are the backbone of customer service. Loyalty programs offer one-of-a-kind experiences that customers enjoy, and they can be an effective way to grow your business. When people sign up for auto dealership loyalty programs, they get benefits worth their while when you get help from AutoAwards.
Get the most out of your auto dealership loyalty program by making it a part of your customer service. Here are a few ideas on adding it to your customer service and market your auto dealership loyalty program. With an AutoAwards loyalty program, marketing for customer retention includes word-of-mouth, email marketing, social media, and partnering with local businesses.
The Benefits of a Loyalty Rewards Program
A loyalty rewards program is a win-win for both the customer and the company. Customers get rewards for their purchases and the company gains from loyal customers. Loyal customers buy more cars, get regular service, and make other purchases with the auto dealership.
Loyalty programs come in different forms, such as points they can redeem for freebies. Include freebies like car washes or oil changes, discounts on services like car insurance or roadside assistance, and other items.
Here are three benefits of working with AutoAwards to build a customer loyalty program for auto dealerships:
- Local marketing for the auto dealer by partnering with local businesses
- App to keep your dealership top-of-mind with your customers and rewards they earn
- A variety of solutions to engage with your customers and make them loyal to your auto dealership
Tips on How to Make your Dealership Loyalty Program the Part of Customer Service
This is the one area of customer service that every corporation should not neglect. It’s a simple concept: you should provide a loyalty program to your most loyal customers. Loyalty programs have been around for decades, but they’re still one of the best ways to offer customers something that will keep them coming back, keep them interested in your company and maintain their loyalty.
Customers are loyal to brands that understand them. Loyalty program members want to be part of your program and will continue to come back to gain rewards. But staff needs to be aware of the dealership loyalty program to reward members continually.
Customer service is an essential part of a brand’s identity. Increase customer retention with a brand that provides them with personalized customer service.
Automotive loyalty programs can be one of the best parts of customer service. That’s because your staff can offer the loyalty program to members, giving a feeling of belonging and making them want to come back more often. Loyalty programs are also an excellent source of leads and can help you achieve your business goals.
In addition, with a rewards program, you can easily customize communication and rewards to what your customers want. When working with AutoAwards, we help you partner with local businesses to boost your rewards program’s reach. We also include rewards from your customers’ favorite local spots.
Make your automotive loyalty programs visible to all customers. With our branding solution for auto dealerships, we help you make it visible and train your staff to share your loyalty program.
Start Your Auto Dealership Loyalty Program
One of the best ways to make customers more likely to choose your auto dealership as their next auto purchase is to build and market an innovative auto dealership loyalty program. Incentivizing customers to come back for service and get discounts could potentially attract more new customers. In addition, you want to create awareness and excitement for your loyalty program members to keep coming back.
Marketing your Customer Loyalty Program
When marketing your loyalty program, look for ways to involve the local community. It is essential to keep your customers happy. Keep them engaged by offering them perks for being loyal customers.
Providing a customer loyalty program can be one of the best ways to show your appreciation for your loyal customers’ business. In addition, a loyalty program will go a long way in building customer relationships. You can also foster brand trust and drive purchasing decisions.
Customers enjoy receiving rewards and incentives. They love these as a thank you for their loyalty. This type of motivation can help them feel more involved with the company. Having an auto dealership loyalty program leads to greater customer satisfaction and higher levels of engagement.
Involve the local businesses around you by partnering with them. In our Keep It Local program, AutoAwards helps auto dealerships partner with local businesses to offer rewards. Customers love the program. They often receive tickets to their favorite game or a restaurant gift card as a reward.
Since our founding in 1991, AutoAwards has been widely recognized as the industry-leader in automotive and marine loyalty marketing, earning longstanding relationships with many of the industry’s most successful dealer groups and OEMs. AutoAwards understands the #1 predictive factor for dealer growth and profitability. Customer loyalty is the most successful way to build revenue. AutoAwards has always recognized the need for top notch, highly creative, effective loyalty strategies in large and small businesses alike. Contact us online to talk about dealer loyalty or call 302-696-6000.